The last year has taught us about so many different things that need to improve quickly, or that may have operated just fine all along. In the class I'm teaching on using data in government, a student of mine asked a questions about how to balance the desire to build tools quickly that might be able to help, but also might have a high risk of failure. So much of this, I think comes down to the potential for harm if things go wrong. In your example, something going wrong with the Block Captains program probably doesn't cause a disaster. With vaccinations, it absolutely does. That should require everyone to take a step back and reconsider that risk balance. At the same time, I wish every city, county, and state around the country was not needing to figure these things out all on their own.